More travel chaos for American Airlines as over 300 flights - NBC News The lines at the Customer Service counter were not normal and a demonstration of American Airlines poor performance in all aspects. We sat on the plane until about 3 PM before the pilot told us we needed to leave the plane. Left DCA at 1pm (ET), 20 minutes before landing in DFW diverted to OKC. Found out incidentally that my flight was canceled--add several hundred more people to a line that stretched from gate a39 to gate a20. I was told that she would not be allowed to go to the lounge and that her safety was not their responsibility, but mine. If we hadnt gotten on this flight, we wouldve been stuck with no bags and no hotel in AZ until 3:25 PM on Tuesday, more than 2 full days after our original flight was supposed to take off (1:20 PM Sunday). Still, his proclamation wasnt enough to deter unvaccinated employees from protesting outside of Americans headquarters only about a week after the fact. We were told our bags had arrived at the airport around midnight, but American hadnt checked them in for some mysterious reason. The domino effect is crippling for all involved. Flight Canceled or Delayed? What to Do Amid Airline Chaos | Time It will take 100's of hours to get each plane out of mothball shape if done correctly /safely. Cancellations and delays began Saturday morning before any bad weather, and only affected American Airlines. American Airlines thinks it knows what customers want (Delta and United The airline said it has no evidence that the exposed data was misused. . 30+ more minutes. The gate agent at what would have been our original gate was able to get us on a later flight and we landed at midnight with no bags. The problems started with a storm at DFW on Sunday, but the impact from that has been huge. No issues with AAL flying coast to coast or along coastal states, even this week. Its the staff. The lines at the Customer Service counter were not normal and a demonstration of American Airlines poor performance in all aspects. Problem is that by this time last year ridership was back to more than 30%, they were filling most flights and they wave was just beginning to swell. Travel alerts Travel information American Airlines I truly wanted to give American Airlines a chance. I understand weather issues, but the domino effect was unreal, we had 4 flights in a row canceled and there was no way I could stay on the same flights as the kids so I was trying to get them out first so their parents could pick them up on the other end and I could fly later. I was trapped 2 days at DFW trying to get my connection home to Phoenix. Then either a aircraft issue and cancel or pilot issue and cancel. I stood in customer service lines for over 10 hours during my 2 day delay. Absolute failure on AA they should be ashamed. So airlines are at fault for the weather now? As you can see above, on Sunday 39% of flights were delayed or canceled, while yesterday 51% of flights were delayed or canceled. Our Monday 0700 flight from Miami to DFW was canceled at midnight Sunday and rebooked for Tuesday morning. Plane was always there. Still a big wild world out there. Delayed hours and they had way to much fun changing gates for the fliers. Youre, not your. He was removed from the line with no answers and no next steps. Right now, American has 24 787-8s and 22 787-9s in its fleet. All rights reserved. A seemingly disabled man (in a wheelchair, had tremors etc.) Its has been the same broken records sang since I landed 930 ish pm aug 1. I have not slept, havent eaten, nothing! It has been a debacle. in the summer and winter. Am I now to believe COVID-19 has caused AA to be short of baggage personnel? Five flights cancelled at last minute. Spirit Airlines is promising to bring a little more comfort to discount travelers next year. See what real life of the airline employees really looks like! I learned a lot about the airline agency through this experience. What's Going On With American Airlines And The 787? Are you entitled to compensation for American delays? No weather issues, plane was at the gate. Ranked: The Best Airlines In America In 2022, According To J.D - Forbes 1. Stuck in StL. There were . It seems to me this is a totally reasonable reaction by American Airlines to . But my days of flying AAL are over and I think my husband will forego his lifetime Platinum level. I dont know whats happening with American Arlines. No thanks. Ive always loved American and thought they did a great job in a crummy situation. Very frustrating. I immediately called American and we were booked to Austin on a flight that was leaving in 20 minutes at the gate next to us. Why American Airlines Canceled or Delayed Over 3,100 - InsideHook Not to mention the headaches caused to all of its customers. It has now been 100 years since Qantas conducted its first scheduled passenger flight. Never. Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in, Please refresh the page or navigate to another page on the site to be automatically logged in, Please refresh your browser to be logged in, Man claims he was detained by flight attendant for taking photos, The best airlines for holiday travel on points, Asian shares mostly fall as investors watch for inflation, Woman outraged at obese passengers on flight gets $150 voucher. The past several days have seen many airlines see brutal losses amid sweeping selloffs. We were able to get in touch with the AAA travel agents that his company used to book flights & there were no flights were we could fly together from DC until Tuesday morning so we flew to DC to leave early Tuesday morning. Furthermore, Americans options for rebooking yourself online during irregular operations doesnt rival whats offered by Delta and United. We sat on the plane until about 3 PM before the pilot told us we needed to leave the plane. In terminal D (not counting terminals A, B, and C) the line for customer service was INCREDIBLY long - hundreds of people. Pun intended. According to the flight . American Airlines has been zero help, you cant get a gate agent to help no ticket agents to help & no customer service to pick up when you call the 800 number. My husband was flying from Ontario, CA to DWF, and then into Gainesville FL to visit Our daughter in college there. Didnt know Its not pretty at DFW. FINALLY 2 HOURS LATER WE WERE OFF. Similar to Delta and the other airline stocks here, American Airlines has a weaker 23 Composite Rating and a 64 EPS Rating. I had a minor child flying on the 30th, his flight was delayed from Norfolk to Philadelphia by 1.5 hours, he missed his connection and ended up stranded. Los Angeles Airport. American Airlines canceled over 1,000 . To give you a sense of how operations have been impacted, here's a look at some FlightAware data: We are a little late but we will board shortly. I was lucky I was traveling alone and could afford the $300 hotel room I had to book late Monday night. There was NO weather from Norfolk VA to Philadelphia and they wanted to put him on standby to DFW (big NOPE bc I can drive to Philly and pick him up but not at DFW). It is clear to me that their ticket agents here at DFW are fatigued and stressed, unable to address their customers needs. Suggest one. American posted earnings of $483 million, or 69 cents a share, compared with $169. The past several days have seen many airlines see brutal losses amid sweeping selloffs. Its Waxed Jacket Season. Dennis Tajer recently expressed concern on behalf of the union regarding how the airlines will manage the Thanksgiving and December travel surge. Cleaning crew sat at the next gate and refused to help, not my problem. A seemingly disabled man (in a wheelchair, had tremors etc.) They saw the wave coming and unfortunately they decided to ride it with a reduced workforce so that they could line their pockets. I find this to be catastrophic for AA. In any disaster most companies will show compassion and stand up and extend any type of comforting gesture (water). Now it is Tuesday and our lost luggage still says open. We were delayed and then eventually cancelled last night in BNA. I said Id take anything sooner, then was offered 7:46am tickets the following morning. We landed and there was no gate for us to park. this is all on management and they obviously just dont care. Customer Service did not express much concern until one agent said "I'll get you to Hawaii today" and she did! Here Are 8 of the Best. Then tried to get in line for an agent, which number in the hundreds and was constant even before I entered it. AA should be sued for selling flights they know they cant staff. How could you book someone on a flight and not give them seats? Still did not fly. AA phone call back is 4 to 8 hours and several times I never got a call back. Our flight was delayed 2 hours, but it was smooth. We didnt have any trouble but their were seemed to be delays in Chicago. Not all of it was American Airline fault. This is a management issue. Storms in DFW? Our Fresno flight was delayed , we missed our connecting flight in Dallas . My new flight was also delayed, so maybe thats what triggered it. I recently flew PRIOR to this weather mess. The lines to the AA Customer Service desk in Terminal D were at least 100 yds long - walked past them multiple times. Spirit is having a horrendous weekend as well. Later we were updated that they were reassigned. United Airlines Stock Chart United Airlines stock was below its 50-day . They are working their hardest and wow do people treat them terribly even though it is out of their control. Two updates later we were informed the flight was cancelled. But theres an even bigger issue here American Airlines schedule is currently being pushed to the limits. Its an absolute customer service failure!!!!! The numerous letters, mails facebook and Twitter writing is EXTREMELY POPULAR. Still waiting for the refund, which AA is blaming bad weather on the numerous cancellations. They supposedly haven't had adequate crews/staff for months, but yet they keep allowing one to book their flights. Why is there no Covid vaccine mandate for America's airlines? - NBC News NPR's Ailsa Chang talks with Wall Street Journal reporter Alison Sider on the repercussions of American Airlines canceling flights this summer due to turbulent weather and being understaffed.. And those who arent [vaccinated], well continue to work with, he confirmed at the time (albeit unclear in what capacity). Phoenix was a nightmare 8/1. Go. FlightView (DFW) Dallas Flight Tracker & Airport Delays Finally booked Southwest and went to Love Field. I stood in customer service lines for over 10 hours during my 2 day delay. American Airlines is having an operationally rough few days (as is Spirit Airlines, for that matter), so I wanted to talk about whats going on, and share some basic tips if you happen to be flying with the airline. Evidently American has the right to do everything they did on this trip. This had nothing to do with pilots and other employees not showing up for work to protest the vaxx mandates, right? Would not connect me to customer service representative. They put him on another flight to Jacksonville, FL from DFW, which was then cancelled. That's insane that person should have been thrown off the flight mid air. The long lines were incredible. Ive held for 15+ minutes the last couple times Ive tried. So once again we played the Our Monday 0700 flight from Miami to DFW was canceled at midnight Sunday and rebooked for Tuesday morning. These problems started way before the weather. The line for rebook is a mile long. Dallas did have a thunderstorm for a few hours Sunday afternoon. In the air, Crew had to ask one guy across the aisle 3 times to put mask over nose. Where were the customer representatives? I had to call out from work. Just sayonara suckers. Huge ticket counter lines. It will probably take until September before we get the freeloaders off of their couch and back to work but only if the government stop handing out our taxes dollars and spending like drunken sailors. The sky's are not so happy anymore! It is poor planning by American Airlines as it relates to contingency plans, inadequate staffing, and a lack of ability to take responsibility for their decisions. Problems or glitches with American Airlines? IT IS DOWN. Despite having a past of hundreds of thousands of miles on American- we will be shopping for a different airline in the future. Instead of fairly compensating passengers, they are replying with "Sorry" letters. My first of 3 AA flights was cancelled less then an hour before departure. So while airlines typically have enough staff for their operations when things are going smoothly, its a different story when things go wrong. He waited in customer service line for 30 minutes and was rebooked to another city, then left on his own to find a hotel and a way to drive the 90 minutes between where he landed and where he needed to be. It's not just weather. American Airlines is the worse. Hundreds of American Airlines flights have been canceled this weekend and Monday because of significant staffing and maintenance issues. American Airlines Cancellations and Delays Continue Into Monday - NBC 5 The lack of empathy, the disrespect, the attitudes from the staff was a nightmare. American, together with its regional partners and affiliates, operates an extensive international and domestic network with almost 6,800 flights per day . Ended up buying seats on Delta. Im not sure where my luggage is, but we are almost home. Its ability to connect passengers both locally. Copyright 1997 - 2022 NewsNow Publishing Limited. It was a awfully experience. Zero flight options to DFW on any AA flight in any direction back to DFW was not available. They need to provide solutions instead of acting like we as customers are a bother by asking questions that they should know the answer to. American Airlines Flight Departures - Today - Phoenix Airport I ended up getting one of the last rooms at the Marriott South and rebooked on the app for this morning DFW-DCA-JAX. Flight from DFW to MCO was canceled today after 4 different gate changes. Spirit Airlines rolling out new seats with extra padding We are waiting for flight attendants. My niece flew her very first flights (one week after turning 18) from DCA to SFO on Saturday. I have never experienced what I saw and lived through that day. The labor union representing American Airlines pilots said it will begin informational picketing in coming weeks at the carrier's major hubs to protest their work schedule, fatigue, and lack of adequate accommodation over the summer. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. The lack of available crews, along with planes not being where they need to be, will have quite a knock-on effect here. 30+ more minutes. We arrived at 6:30am for a 8:30 flight. Last month, CNBC reported that both Southwest and American were relaxing their stance on vaccination, with CEO Doug Parker saying that he anticipates the majority of the airlines workforce to be vaccinated and the remainder in possession of a religious or medical exemption by the deadline. Reason, Dallas closed its airport because of weather, Mind you- Ive been on the plane from like 1:30pm- midnight. Dont fly with them However. Allegiant Air canceled 70 flights, adding up . Really? American Airlines Flight Tracker & Guide - iFly Inside the lavish new business class on UK-US flights with private 'suites' The Mirror 11:59 24-Oct-22. The airline said it would renovate its Boeing 777 aircraft to include the new offering. We stood in line for over 2 hours with hundreds of other travelers trying to find a way home. The airline canceled 543 flights Saturday according to flight tracking website FlightAware. Hope they all find their owners! He stood in the customer service line for over 6 hours My husband was flying from Ontario, CA to DWF, and then into Gainesville FL to visit Our daughter in college there. At least there's a lot of food choices at DFW. While Biden is trying to make the case that economy-class airline seats are racist, he's actually exposed his own racism by saying black people can't fit into the cheap seats. Why are so many flights being canceled? - Dallas News Later we were updated that they were reassigned. It amazes me that people will not use a travel agent. Its just an awful time to fly AA in general right now. Since she has been flying with us since she was very small and has even flown to Japan and Mexico and back, neither of us felt it was necessary to sign her in as an unaccompanied minor. I don't think weather is the reason. The plane we were booked on was at Dallas several hours prior to our departure. Not to mention I called AA to see if I could get through before all the flights filled because the line was around 100 people, and was on hold for 3 hrs, 9 min the first time and get this..5 hours 50 min the second time. I received an email my 12:15 PM flight was cancelled and needed rebook flight ,called got recorded message that I was rebooked the next day on a flight and must confirm on aa. American pilots will get a 12% raise on the date the contract is . They put him on another flight to Jacksonville, FL from DFW, which was then cancelled. The gate agents and staff at baggage claim were stupendous at communicating and helping however they could (I had two toddlers and a teen with me). Looks like they took out the delayed flights out of queue to get back on track as flights started leaving again within an hour and well into the night. FINALLY arrived to final destination . We're in one. Was driving to the airport when I got the message. The crowd grew impatient and police had to intervene few times. Oh they were coming in on another flight. I will never fly American Airlines again and encourage everyone to do the same. Flight Tracker - Track the current status of your flight - FlightStats On their tracking site we were not able to do anything because the file # they gave us could not be identified. Arrivals ; Departures ; Delays (FAA) . He finally just had to change his flight to come back home, and after a 3 hour delay, and 3 gate changes, hes finally on the plane. We managed to get on standby for a flight taking off at 8:09 PM, and we were luckily able to board at 8:04. I never stopped flying and I saw the whole thing unfold so I get the fact that they had to do something. Check real-time information of thousands of flights all over the world using the live flight tracker. American Airlines Flight Status (with flight tracker and live maps) -- view all flights or track any American Airlines flight Today's 2:30PM PST flight has already been cancelled and pushed to 2:30 Tuesday. Get unlimited access to our best features, Stay current with all the latest and breaking news from. My flight to Tampa was canx and i found out on my call. But transparency would be great instead of bait and switch. Most helpful comments ( as chosen by the OMAAT community ). We rescheduled our flight . They said there wasn't any pilots. The cancellations on Sunday represented 18% of the total scheduled flights for American Airlines. Thankfully only seems to impact the poor amerifats in the middle. was having difficulty communicating due to this disability. ", Looking for a source we don't already have? With a fleet of 88 aircraft, the airline operates both passenger and cargo flights. At least one valid email address is required. They only offered flights the following day which I found out from the American Express Centurion Lounge was not true. There are thunderstorms regularly in Texas in the summer. Airline Stocks News: What Is Going on With AAL, UAL, DAL, LUV - Yahoo! The plane and crew was there the whole time. How American's flight status works behind the scenes: Cancellations are inevitable. Tried multiple times and was told that it would take 6-12 hours. We finally arrived to Dallas- as I needed to get to my connecting flight ( Orlando) that was canceled. ugh. (And at United Airlines, fewer than 0.5 percent of the workforce failed to meet . 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Not to mention my My flight from LAX to Miami-then to Puerto Rico was canceled with American Airlines due to an issue with the mechanic putting the fuel in the wrong tank, per the pilot. Clearly AA is trying to book flights at the expense of their customers. See flights from all airlines. I've been at DFW FOR 8 HOURS now. It is my belief that AA is booking flights knowing that they have no staff to operate their flights, hoping to increase their staff before the flight time. Today, however, it is up 4% at the time of writing. 10 Worst U.S. Airports For Flight Cancellations Last Week See all delays. We waited for our 2pm the next day flight through Denver. What the Heck Is Going on Over at American Airlines? It is just dumb. Rebooked her on Delta. Did you not read the article? American Airlines says 1,800 flight attendants returned to duty Monday after being on leave and that the carrier planned to hire additional pilots, flight attendants and employees in reservations. Now Im on another plane flying all over the country tomorrow knowing they will all get delayed again. It's so bad that American Airlines is offering pilots on its regional carriers double and triple pay for the month of July if they'll take extra flights. American Airlines is the second major U.S. airline to place a pre-order with Boom. Waiting area: way too many noses in full view. I have never experienced what I saw and lived through that day. AAL News Today | Why did American Airlines Group stock go up today? And awesome. (MSNBC/Jonathan Capehart) Conservative radio host Jesse Kelly. Throw in a few strong gusts of wind, as was the case at the Dallas/Fort Worth International Airport hub on Thursday night, and suddenly a staffing shortage turned dire. Ultimately, we left the airport around 4:30 AM with no bags, and had to drive 2 hours home. Hes been up for 36 hours straight now. I missed a flight to Hawaii due to my previous flight leaving 1 1/2 hours late. Our weekly travel newsletter provides the intel and advice you need to make the world your playground.. Sign up for InsideHook to get our best content delivered to your inbox every weekday. As you may already be aware, American Airlines canceled more than 400 flights on Monday, bringing the total number of cancellations since last Friday, according to Flight Aware, to well north of 2,000. Jfc, I cant imagine doing a 6hr transcon on a recliner seat! I find this to be catastrophic for AA. Airline Stocks News: What Is Going on With AAL, UAL, DAL, LUV - Insider -10 hour delay China Airlines is a member of SkyTeam, the world's second largest airline alliance with 18 members across the globe. Rebooked for same flight on Tuesday with fingers crossed. Its September 11. I was in Dallas/Ft. We We flew from San Jose through LAX on route to DFW. When we made it to our gate the attendant was more understanding and I didnt have to pay a up charge for my seats that I already had paid for previous flight . 3100 flights over a period of 3 days. Its So irresponsible! We will never fly AA again - 99% of the staff are imbeciles and thats saying it nicely. Saturday night our 787 landed at LAX on time but held for an hour waiting for an open gates. Well, those crews simply arent available right now. Called EP desk at 4am and got a call back after 2 hours and managed to get out to east coast about 5 hours later. Not a drop of moisture today surely cannot be weather related delay. I have always been a great supporter of AA as my father retired from AA after 30+ years. I understand the weather causing a delay, but other airlines were taking off and landing just fine while AA was still not moving their planes. Never flying American again. Buying a plane ticket today is akin to handing over money in return for a faint hope the airline will someday take you somewhere. Finally arrived at Dallas at 9:30pm (CT). Now it is Tuesday and our lost luggage still says open. In the end, I ate the Avios miles I'd used for the AA return flight and put us all AA has long been BAD at this. My first of 3 AA flights was cancelled less then an hour before departure. Search: . Their customer service is a sham. Spirit Airlines CEO says cancellations to continue into next week American Airlines has long been a household name across United States aviation. The pilot kept saying that it was a mechanic problem. No pilots? I ended up just going on the DL app and booked out of DAL for this afternoon since I need to get home and AA wanted to put me on a flight tomorrow morning via PHL. We finally made it go FAY at 2 a.m. Witnesses told the FBI that Le exited his seat, 17A, and grabbed one of the flight attendants by the left shoulder from behind and asked for coffee. After the first cancellation I got a hotel and it cost me a $100 Lyft ride to go 10 miles - which was complete gouging. The weather would have had an impact, but not THAT much of an impact. So we called AA as instructed were I was on hold for over 2 hours with no one ever answering.
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